Shipping Policy

Last Updated: [19 july 2026]

Thank you for shopping with PathfinderShop, operated by FaithTrail Outfitters ("we," "our," or "us"). This Shipping Policy explains how we process, ship, and deliver orders placed through our webshop.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays in the Netherlands.

During periods of high order volume, promotional events, or holidays, processing times may be extended. If there is a significant delay in processing your order, we will notify you via email.

Shipping Rates and Delivery Estimates

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Estimated delivery times:

Netherlands

• Standard Shipping: 1–3 business days

European Union

• Standard Shipping: 3–10 business days

International Destinations

• Standard Shipping: 7–21 business days

Delivery times are estimates only and are not guaranteed. Delays caused by carriers, customs authorities, weather conditions, or other circumstances beyond our control may occur.

Shipment Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (where available).

Please allow up to 24 hours for tracking information to become active after receiving your shipment confirmation.

Shipping Carriers

We work with trusted shipping partners, which may include:

• PostNL

• DHL

• DPD

• UPS

• Other regional or international carriers

The carrier used for your shipment will depend on your destination, package size, and available shipping options.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information. We are not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address details.

If an order is returned to us due to an incorrect address, the customer may be required to pay additional shipping costs for reshipment.

P.O. Boxes

We ship to P.O. Box addresses where supported by the selected carrier. Delivery times to P.O. Boxes may be longer than standard residential deliveries, and tracking availability may vary.

Customs, Duties, and Taxes

For orders shipped outside the European Union, customs duties, import taxes, VAT, brokerage fees, and other charges may apply upon arrival in the destination country.

These charges are the responsibility of the customer and are not included in our product prices or shipping fees unless explicitly stated at checkout.

Customs policies vary by country. We recommend contacting your local customs office for more information regarding potential charges before placing an order.

Pre-Order Policy

Thank you for your interest in our pre-order items. Please read the following carefully before placing a pre-order.

What is a Pre-Order? A pre-order allows you to purchase an item before it is officially available. By placing a pre-order, you are reserving your item ahead of its release date.

Payment Full payment is collected at the time of placing your pre-order. Your payment secures your reservation and guarantees your item once stock arrives.

Estimated Delivery Each pre-order item displays an estimated shipping date on the product page. Please note that these dates are estimates and may be subject to change due to production or shipping delays. We will notify you promptly of any significant changes.

Order Fulfillment Pre-order items are shipped as soon as they become available. If your order contains both in-stock and pre-order items, your order may be held and shipped together, or split into separate shipments — we'll communicate this clearly.

Cancellations & Refunds You may cancel your pre-order at any time before the item ships for a full refund. Once an item has shipped, our standard return policy applies.

Questions? If you have any questions about your pre-order, please contact us at [your email address].

International Shipping

We ship to many countries worldwide. Shipping availability, delivery times, and shipping costs vary depending on the destination.

International orders may be subject to customs inspections and delays beyond our control.

Damaged or Lost Shipments

If your order arrives damaged, please contact us within 7 days of delivery and include:

• Your order number

• Photos of the damaged item(s)

• Photos of the packaging

If your shipment is lost in transit, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue.

FaithTrail Outfitters is not responsible for damage or loss that occurs after a package has been marked as delivered by the carrier.

Failed Deliveries and Unclaimed Packages

If a package is returned to us because:

• Delivery was refused,

• The package was unclaimed,

• An incorrect address was provided,

we may issue a refund for the products purchased, less any shipping, return shipping, customs, handling, or administrative costs incurred.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

FaithTrail Outfitters
Operating Store: PathfinderShop
Email: mail@pathfindershop.nl
Website: www.pathfindershop.nl

We are committed to providing reliable shipping and excellent customer service.